There are several reasons why bet365 accounts can be restricted, including matched betting, unreasonable betting behaviour, GamStop (self-exclusion), and exploitation of bonuses. These are the most common reasons for the restriction of accounts with bet365.

Information to Verify Your Identity\n\n In order to verify your identity, we may ask you to provide a copy of photographic ID such as a copy of your passport, ID card, driving licence or a document confirming your residential address such as a utility bill.